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Rick DiStefano | About the Author

Rick DiStefano | About the Author
Rick DiStefano, Senior Support Engineer at AES Corporation, provides expert technical support of AES Corporation products and services for customers and field technicians installing AES-IntelliNet® networks. Rick is a core member of the Support team and the primary point of contact assisting with technical questions, resolving issues for complex cases with critical escalation status. He works closely with the Management Team and other departments company-wide to implement Technical Support best practices aligned with AES customer centric initiatives. Rick is an alarm industry veteran with 30 years of fire, security, and access control experience. He is well versed in following industry protocols and providing solutions for problems ranging from commonly known issues to diverse out of scope situations. He mentors other members of the Support team and his role includes site visits along with responsibilities as an instructor for the AES Training Academy monthly live sessions held at corporate headquarters. Mr. DiStefano attended Electrical Engineering courses at the University of New Hampshire. He earned his Electrical Certificate and received his NH State Master Electrical License at New Hampshire Vocational College.

Recent Posts

Preventative Maintenance

Posted by Rick DiStefano | About the Author on Jun 14, 2016 3:16:35 PM


Preventative maintenance is an important part of managing your AES-IntelliNet® network.

The goal of a successful preventative maintenance program is to establish consistent Best Practices designed to improve performance and maintain optimum network health.  Generally speaking, a well maintained network performs better than a poorly maintained network.  The success of a preventative maintenance program is dependent on the cooperation of all stakeholders – network owners, central station operators, and technicians.

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How to Build an AES Mesh Radio Network

Posted by Rick DiStefano | About the Author on Mar 22, 2016 12:36:30 PM

Location, Location, Location 

The following guidelines are critical to the success of your AES-IntelliNet private wireless mesh radio network. Just like with real estate, “location, location, location” is key. IP Links are often installed in the alarm dealer’s or central monitoring station’s office for easy serviceability or due to the concern of losing a site after the network is built. The beauty of the IP Link is that it can be installed anywhere and that it should, if possible, be the center of your radio cloud or as close to the center as possible. Please see the example as illustrated in the diagram below. Note, the rings represent a 3 to 5 mile radius in distance. That distance between the AES subscribers is defined as level, link layer, or hops.

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Topics: Insider