Rick DiStefano, Senior Support Engineer at AES Corporation, provides expert technical support of AES Corporation products and services for customers and field technicians installing AES-IntelliNet® networks. Rick is a core member of the Support team and the primary point of contact assisting with technical questions, resolving issues for complex cases with critical escalation status. He works closely with the Management Team and other departments company-wide to implement Technical Support best practices aligned with AES customer centric initiatives. Rick is an alarm industry veteran with 30 years of fire, security, and access control experience. He is well versed in following industry protocols and providing solutions for problems ranging from commonly known issues to diverse out of scope situations. He mentors other members of the Support team and his role includes site visits along with responsibilities as an instructor for the AES Training Academy monthly live sessions held at corporate headquarters. Mr. DiStefano attended Electrical Engineering courses at the University of New Hampshire. He earned his Electrical Certificate and received his NH State Master Electrical License at New Hampshire Vocational College.