Dean Kerrins, Support Specialist/Field Technician at AES Corporation, provides expert technical support of AES Corporation products and services for customers in the Northeast US region. He is responsible for the prompt resolution of complex technical issues, with a primary focus on delivering world class support and customer service. Dean travels to customer sites for assistance with network deployment and provides additional fee-based professional services to assist customers with out-of-scope Technical Support including network planning, review, and guidance related to network management issues, central station moves and changes, etc. He collaborates with other members of the team to manage cases and support corporate initiatives. Dean has over 20 years of alarm industry and hands on experience, his skill set includes extensive knowledge of integration and installation. Mr. Kerrins attended the Electrical Program at Lynn Vocational and Technical Institute where he studied installation of electrical equipment for commercial, industrial, and residential applications according to the Massachusetts Electrical Code.