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This important update addresses the "Powered by AES" lock up issue being experienced in a limited number of units, as well as other enhancements and bug fixes. Please continue on this page for more details.


2.0 SUBSCRIBER SOFTWARE UPDATE


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Please read the important step-by-step instructions below before completing the 2.0 Subscriber software update available for download in Step 6. 

INSTRUCTIONS


STEP 1

Download the appropriate Subscriber Update files ending in .tar.gz onto your desktop or laptop. The files are located at the bottom of this page for download. 

 

STEP 2

Prepare USB thumb drive for file transfer.

  • USB thumb drive needs to be minimum of 1GB in size.
  • USB thumb drive needs to be formatted to FAT32

STEP 3

Extract the individual files from the download

 

STEP 4

Transfer the individual files to your formatted USB thumb drive, which was prepared in "Step 2" above. DO NOT transfer the file with the .tar.gz extension to the USB thumb drive!
Request Pre-loaded USB Thumb Drive By Mail

STEP 5

Capture your existing Subscriber settings.

  • This update will reset your Subscriber to its original factory settings. Please make note of your Subscriber ID and Cipher Code. AES has provided a template, which you can download here
  • It is important you know your Subscriber ID and Cipher Code before continuing with the upgrade.

 

STEP 6

Update your 2.0 Subscriber to the latest software version.

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Please Note: There are two files that need to be uploaded. When subscriber says remove USB on LCD screen, do NOT remove. You will need to hit the reset button a second time.

 

DOWNLOAD STEP 6 INSTRUCTIONS
Video Guide for Updating Your Subscriber

 


PRODUCT SELECT

You cannot put more than one product software update on a USB. Each update needs its own USB.

7707 FIRE

v7.2.03

fire-subscriber-image

 

 

software update

 

SOFTWARE UPDATE

 

 
Download Simple, 1-Page Install Guide

 

 

7177 Hybrid

v8.2.03

hybrid image

 

software update

 

 

SOFTWARE UPDATE

 

Download Simple, 1-Page Install Guide

 

 

 

7007 Burg

v6.2.03

burg-subscriber-image

 

software update

 

 

SOFTWARE UPDATE

 

 

 


Do you need further assistance?

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